Shipping Policy

Thank you for choosing our online bike store. We strive to provide you with a seamless shopping experience and timely delivery of your purchased items. This shipping policy outlines important information regarding the shipping process, including costs, delivery options, and estimated timeframes.

  1. Shipping Methods and Delivery Options: We offer different shipping methods to accommodate your preferences. The available options may vary based on your location and the specific item(s) being ordered. During the checkout process, you will be presented with the available shipping methods to choose from. These may include:

    a. Standard Shipping: This option provides cost-effective shipping via reliable carriers. The delivery time for standard shipping typically ranges from 7-9 business days, depending on your location.


  2. Shipping Costs: We are pleased to offer free shipping to customers in the 48 contiguous states of the United States. However, for customers located in Alaska and Hawaii, the shipping cost will be determined based on the weight and dimensions of the package. After the purchase of the product, an invoice for shipping will be sent via email. Please note that customers from Alaska and Hawaii are responsible for covering the shipping costs. Additionally, shipping to these states typically takes 12 to 14 business days. 

  3. Order Processing Time: Once your order is successfully placed and payment is confirmed, we will begin processing it promptly. The processing time generally ranges from 1 to 3 business days. During this period, we will prepare your items for shipment, conduct quality checks, and ensure proper packaging.

  4. Shipment Tracking: To keep you informed about the progress of your order, we provide shipment tracking information. Once your order is shipped, you will receive an email notification containing a tracking number and instructions on how to track your package. You can use this tracking number to monitor the status and location of your shipment online.

  5. International Shipping: We offer international shipping to many countries. However, please note that international shipping may be subject to additional fees, customs duties, and import taxes levied by the destination country. These charges are the responsibility of the customer and may vary depending on the country's regulations. We recommend contacting your local customs office for more information regarding customs duties and taxes.

  6. Order Changes and Cancellations: If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. While we will make every effort to accommodate your request, please note that once the order has been shipped, changes or cancellations may not be possible.

  7. Damaged or Missing Items: If your order arrives damaged or if any items are missing, please contact our customer support team immediately. We will work with you to resolve the issue and ensure a satisfactory resolution.

Please note that this shipping policy is subject to change without prior notice. Any modifications will be updated on our website.

If you have any questions or need further assistance regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to help you have a smooth and enjoyable shopping experience.

Adress: 2055 Limestone Road, Ste 200C Wilmington, Delaware, 19808

Phone: +1 302 223 4966


Last updated: May 2023